FAQs

Welcome to the Frequently Asked Questions page.

Here we have answered some of the most common questions we get asked. If anything is unclear, or if you have a question that isn't on the list, please feel free to call or email on the contact form.

 

Delivery

How long does it take to receive stock items?

We ask you to allow 3 working days delivery to UK addresses. 98% of orders arrive within 2 days working day. For ROI we ask you to allow 5 working days.

How much is carriage?

Shipping is £20+ vat for mainland UK, UK offshore islands, Channel Islands and Northern Ireland, and £25 + vat for Republic of Ireland. 

For all other destinations we will calculate a cost for you and get your approval before despatching the products.
Free delivery is offered on orders over £300 ex VAT for UK mainland, UK offshore islands, Channel Islands and Northern Ireland and £500 ex vat for Republic of Ireland.

Do you offer next day shipping? - This service is currently suspended while we relocate to a new warehouse. we expect to be ready to offer this service again from early/mid Feb 2017.

We are able to offer next day delivery to the UK (Most areas), with a surcharge of £25+ VAT, subject to change depending on order volume and postcode.

Please choose that delivery option when placing your order. 

Orders to be placed by 1pm for same day despatch.

Can I collect?

You may collect from our Westminster London offices or from our Slough, Berkshire warehouse (or arrange a courier to do it on your behalf).

Please call the office when you place your order and we can organise this for you.

Can you ship abroad?

We are able to despatch to any location. Delivery costs have to be calculated manually based on size and weight of the consignment.

Please call the office to discuss.

Can I see my previous orders?

We are working on a "My Accounts" Page on the website where you will be able to see your previous orders.

Please contact us by phone or email if you wish to find any details of previous orders.

Orders placed prior to April 1st, 2015 will be stored on our previous system for which we have access from the Office and may take up to 1-3 days.

 

Product Info

What are your products made of?

Our products are made from a variety of materials. Plastics such Polypropylene PP, LDPE, HDPE, Paper, solid Folding Box Board, Corrugated, Bagasse (B-Pulp) & PLA.

All our materials are either degradable or recyclable and some even reusable.

For bespoke items: We decide on the material based on the functionality, budget and aesthetics of the product and customers requirements.

Are your products recycled?

All of our products are made by responsible factories from across the world. Please see our environmental page for more details.

What is the minimum order?

There is no minimum order! however orders under £150+ VAT will attract a service charge of £10+ VAT. This is in addition to any delivery charge.

Do you have a sample service?

We do have a sample service. For a nominal charge to cover postage etc we are able to send a samples of product for you to assess for size / style / construction and colour.

This service is only available by calling the office at present.

 

Payment

Do your prices include VAT?

Progressive Supplies (Paper) Ltd is a trade only website and as is conventional when online ordering comes avilable we will show NET prices. Any VAT is added during checkout.

Can I pay by PayPal?

We currently do not use PayPal for online orders.

Can I pay by BACS / Bank Transfer?

Yes! Raise the order as a CHEQUE order. If you then email the office we can send you the bank details. On receipt of payment we can despatch.

What is your returns policy?

We will refund goods returned to us within 7 days of purchase, providing they are in their original packaging and condition, and subject to a handling charge of 10% of the price of the goods or £7, whichever is greater.

This will be deducted from your credit. Refunds will only be given once the returned items are received and inspected. Any goods returned that cannot be sold again as "brand new" will not be credited. (Not "brand new" includes damaged packaging.)

Part packs will not be credited. The delivery cost of sending the goods to you will not be refunded. You are responsible for the cost of returning goods to us.

Do you offer Discounts?

Yes, we do offer bulk discounts. We give 2% discount on orders over £500 net, 4% discount on orders over £800 net, 10% over £1500 net.

Don't forget that we also offer Free Delivery on orders over £300 ex VAT for UK mainland, UK offshore islands, Channel Islands and Northern Ireland and £500 ex vat for Republic of Ireland.

 

Bespoke

Do you offer bespoke items?

We are able to supply bespoke items. Please contact the Office to discuss the options and to obtain a quotation. We will gladly help if you are unsure what you need.

Take a look in the Gallery for ideas.

What is your minimum quantity?

The minimum quantity required to produce a packaging items is dependant on various factors, from size and style; material requirements and lead times. We can advise more fully if you contact the Office.

What is the lead time for bespoke packaging?

This is dependant primarily on the location of the factory that is making the products. For example Average UK lead-time - 4 weeks. Average European lead time 5-6 weeks. Average US lead time 8 weeks. Average Far East lead time 12-14 weeks.

Can you give me a ball park figure?

There are so many factors that influence the price of a custom packaging that it is impossible for us to give you an immediate price over the phone.

During the Quotation process we will come up with the most efficient and cost effective way of producing the item.