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FAQs

Welcome to the Frequently Asked Questions page.

Here we have answered some of the most common questions we get asked. If anything is unclear, or if you have a question that isn't on the list, please feel free to call or email on the contact form.


Do you offer branded or bespoke items?
We are able to supply bespoke items. Please contact the Office to discuss the options and to obtain a quotation. We will gladly help if you are unsure what you need.

Take a look in the Gallery for ideas.

What is your minimum quantity?
The minimum quantity required to produce a packaging items is dependant on various factors, from size and style; material requirements and lead times. Depending on the item the minimum quantity can be as low as 1000 pcs. We can advise more fully if you contact the Office.

What is the lead time for bespoke packaging?
This is dependant primarily on the location of the factory that is making the products. For example Average UK lead-time - 4 weeks. Average European lead time 5-6 weeks. Average US lead time 8 weeks. Average Far East lead time 12-14 weeks.

Can you give me a ball park figure?
There are so many factors that influence the price of a custom packaging that it is impossible for us to give you an immediate price over the phone.

During the Quotation process we will come up with the most efficient and cost effective way of producing the item.


Product Info
What are your products made of?
Our products are made from a variety of materials. Plastics such Polypropylene PP, LDPE, HDPE, Paper, solid Folding Box Board, Corrugated, Bagasse (B-Pulp) & PLA.

All our materials are either degradable or recyclable and some even reusable.

For bespoke items: We decide on the material based on the functionality, budget and aesthetics of the product and customers requirements.

Are your products recycled?
All of our products are made by responsible factories from across the world. Please see our environmental page for more details.

What is the minimum order?
There is no minimum order, however refer to delivery charges for orders below £150.00.

Do you have a sample service?
We do have a sample service. For a nominal charge to cover postage etc we are able to send a samples of product for you to assess for size / style / construction and colour.

This service is only available by calling the office at present.

Payment
Do your prices include VAT?
Progressive Supplies (Paper) Ltd is a trade only website and shows NET prices. Any VAT is added during checkout.

Whats the easiest way to pay?
Debit & Credit card or paypal

Can I pay by BACS / Bank Transfer?
Yes! Raise the order as a CHEQUE order. If you then email the office we can send you the bank details. On receipt of payment we can despatch.

What is your returns policy?
We will refund goods returned to us within 7 days of purchase, providing they are in their original packaging and condition, and subject to a handling charge of 10% of the price of the goods or £10 whichever is greater.

This will be deducted from your credit. Refunds will only be given once the returned items are received and inspected. Any goods returned that cannot be sold again as "brand new" will not be credited. (Not "brand new" includes damaged packaging.)

Part packs will not be credited. The delivery cost of sending the goods to you will not be refunded. You are responsible for the cost of returning goods to us.

Do you offer Discounts?
Yes, we do offer bulk discounts. Certain product have quantity discounts applied. Pallet quantity orders and bespoke orders are looked at on an individual basis to offer the best price / discount that we can.

 

Delivery
How long does it take to receive stock items? Please go to our Customer service delivery page

Can I collect?
You may collect from our Westminster London offices or from our Slough, Berkshire warehouse (or arrange a courier to do it on your behalf).

Please call the office when you place your order and we can organise this for you.

Can I ship abroad?
We are able to despatch to any location. Delivery costs have to be calculated manually based on size and weight of the consignment.

Please call the office to discuss.

Can I see my previous orders?
Yes, once registered you can see all orders and items purchased in the past and have an active basket or wishlist saved.